CUSTOMER SERVICE

Whether you provide products or services, whether your company is large or small, providing extraordinary customer service is not optional.  Customers have come to expect higher and higher levels of responsiveness from all organizations. Superior Customer Service isn’t optional; it’s the key to remaining profitable in an increasingly service-oriented and competitive climate.  It's essential to your business survival.

This workshop will empower participants to handle the heat of rising customer expectations. 
Attendees will learn about the barriers and opportunities of developing a superior service profile by having opportunities to 

• Assess their customers’ perspective of service.
• Identify the dynamics underlying good or poor service.
• Acquire new ways of creating a real commitment to good service and improving real and perceived service. 
• Map the thinking-feeling-action connections that increase workplace stress and block employee effectiveness with demanding customers, co-workers and managers.
• Change ingrained assumptions and ineffective behavior patterns that keep employees from improving the quality, productivity and cost effectiveness of their performance.
• Practice Handling the Heat communication skills so that employees can reach faster, better solutions to people problems with customers, co-workers and managers.
• Learn to deal with your difficult internal and external customers.
• Create action plans to immediately apply new communications skills to the job.

Contact us for more details.